THE ROLE OF ENGLISH FOR SPECIFIC PURPOSES (ESP) IN THE TOURISM AND HOSPITALITY INDUSTRY: MEETING THE NEEDS OF INTERNATIONAL TOURISTS
Keywords:
English for Specific Purpose, Tourism and hospitality industry, International tourists, Communication, Cross-cultural interactions, Service deliveryAbstract
This article explores the role of English for Specific Purposes (ESP) in the tourism and hospitality industry, focusing on how it helps meet the needs of international tourists. English, as the most widely spoken global language, plays a crucial role in enabling tourism and hospitality professionals to communicate effectively with international travelers. Unlike general English, ESP is tailored to specific fields and audiences, providing training that helps professionals effectively address tasks such as offering tourism services, fostering cross-cultural communication, and explaining safety measures. The article highlights how the use of English in the tourism and hospitality industry facilitates high-quality service delivery, enhances cross-cultural understanding, and meets the needs of international tourists.
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