ANALYSIS OF THE LEVEL OF PASSENGER SERVICE QUALITY OF “UZBEKISTAN RAILWAYS” JOINT STOCK COMPANY
Keywords:
railway transport, passenger transportation, quality of service, diversification of services, organizational and economic mechanisms, passenger satisfaction level, improving service efficiency.Abstract
This article analyzes the organizational and economic changes being implemented in the passenger service system of Uzbekistan Railways JSC, existing problems and their solutions. The importance of innovative approaches, service diversification and technological development directions implemented to improve the quality of service is highlighted. Studies conducted on the level of satisfaction of passenger needs and their indicators are analyzed, and recommendations are developed to improve the quality of services. The results of the study are enriched with scientific and practical foundations aimed at increasing the efficiency of passenger transportation services.
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